After 7 days I contacted Zirh to tell them my order had been sitting listed as awaiting package for shipping at the post office. 2 days later with no response I told them I would dispute the charge and magically I got a response saying it was mailed out and if it wasn't there in another week contact them for a replacement. I mail hundreds of packages through usps every year and when you drop a package off at usps it gets scanned in and it will say they are in possession of the item. Not surprisingly after I reported this the next day the package showed up as received at the post office, most likely because it was never mailed in the first place. Your product has always been superior but your customer service is absolute bottom tier. Especially for a company that went away for 2 years. Do better.